SHIPPING & RETURNS

Once an order is placed, it will take 2 - 5 days for orders to be processed. You will receive your selection within 3 - 10 days. All orders are processed and shipped from Los Angeles. Product availability is not guaranteed. We will contact you by email or phone if there are any unavailability or delay. You will receive a shipping confirmation email with a tracking number once the order is ready to ship. Your card will then be charged.

Orders are shipped within 24 hours after it is processed and a tracking number will be sent to your email. There are no shipments or deliveries on weekends or holidays. 

Returns must be received in new condition; unworn, and unwashed. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains may be subject to refusal. We accept returns postmarked within 14 days of the delivery date. After 14 days of the ship date, all sales are final. 

Final Sale items cannot be returned, refunded or exchanged.

Original shipping is non-refundable.

Please contact info@standardissuenyc.com and submit your name, order number, the items you wish to return, and the reason for return. If approved, you will be given an RA number, and the items can be shipped back to our warehouse.

When your return is received, we will credit the same credit card account with which the original purchase was made. We will process your return as soon as possible but please allow up to 2 weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. Store credits will be issued for gift returns or upon request.  Customer is responsible for return shipping.

In the instance you have not received your order, we will thoroughly investigate the issue with the delivery service. Please know that investigations can take up to two weeks. Once the package leaves our warehouse, it is completely out of our control. Should the company, Standard Issue, be responsible, we will issue you a full refund. Standard Issue is not responsible for weather related damages, delays or lost/stolen packages. Also, please note packages can get delayed a day or so, or be incorrectly scanned or sorted. It is not uncommon for a package to show up after the expected delivery date or after tracking indicates that your package was delivered. If you still haven't received your package after 5 business days of confirmed delivery, please reach out to the carrier for further delivery information or file a claim.